Practice Assistant Apprentice (Salary £29,000)

£29,000

Farrer and Co have an exciting opportunity for four Practice Assistant (PA) Apprentices to join their London office. In this role, you will work towards your Level 3 Business Administration qualification. Main Responsibilities: Completing document production through accurately typed work in accordance with house style. Making effective use of the firm’s document management (DMS) and Client Relationship Management (CRM) system, proof reading and assisting in the production of e-bundles where required Organisational and general administration support (e.g. printing, photocopying, assisting with document witnessing when required, meeting arrangements, etc.). Having an awareness of Practice Assistants and fee earners' workloads and assisting them to plan ahead, monitor critical dates on matters and provide general support as required. Assisting in client relationship and business development (BD) by providing excellent client service, always presenting a positive image of the firm and developing an understanding of and using CRM system to effectively support fee earners’ BD efforts, including recording relevant meetings as required. Developing a high level of proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and the firm’s broader legal IT systems including billing, CRM, DMS, and file management software. Ensuring files are kept in good order and in accordance with the department protocol for e-filing. Supporting the team with file opening and working with other team members to maintain regular file management, ensuring all files are closed and archived, as appropriate, and a risk assessment having been undertaken. Developing a good knowledge and application of the firm's procedures in billing (including bill narratives if required), client covering letters, anti-money laundering, credit control, time recording, debt management and expenses. Supporting others in the setup of conflict searches for review and seeking guidance where necessary. Core Benefits: Group Life Assurance (4X annual salary) Group Income Protection (75% of salary minus state funded benefits) EAP Personal Pension (Firm contribution 5%) PMI (funded by the firm and employee pays the marginal tax) 25 days holiday per holiday year Flexible benefits: Critical illness Partner critical illness Flex holiday (buying 5 days, selling 2) Partner life assurance Dental insurance Cycle scheme Travel insurance Give as you earn Taste card Season Ticket Loan Health Care Cash Plan Health, wellbeing & financial benefits: Wellbeing screenings (available every 2 years) Firm doctor (weekly appointments funded by the firm) In house counselling (3 appointments available) Eye care vouchers Mortgage advice clinics (periodically throughout the year, funded by the firm) Discounted gym membership Discounts and vouchers platform access Farrer Day (in addition to the bank holidays, the firm has the discretion to shut for an additional day each year) Volunteering day The firm provides further education and training, and we also have a range of sports teams. Skills Required  Has excellent timekeeping and prioritises work effectively. Communicates in a positive and constructive manner. Interacts in good faith and demonstrates effective listening. Recognises, respects and honours client confidentiality at all times. Qualifications Requirements  Working towards or have already obtained good grades at Advanced Level (A-Level) or equivalent. 5 x GCSEs (including English Language) at grades A* to C/Level 9 - 4. Maths and English qualifications to a high standard would be an advantage.  

Customer Success Apprentice

£27,200

Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better. You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to opportunities to grow these relationships by identifying new business opportunities. In simple terms—they build strong connections, give great service, and help clients love working with Experian. Day to day as a Customer Success Apprentice, you will: Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts. Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges. Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs. Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features. Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months. Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues. Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth. Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service. You'll get amazing support from the wider sales and support teams, helping you build your network, grow your confidence, and understand how our business works. Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities. You will bring what you learn in the classroom straight into your role! If you're organised, motivated by goals, and enjoy building strong relationships, this apprenticeship could be the perfect fit. You'll make a real impact on business success from day one. Our apprenticeships are permanent opportunities, and you'll take part in our 2 year structured Early Careers Development Programme which is packed with workshops, short-courses and online material designed to help kick-start your career.  Qualifications To apply for this apprenticeship, you'll need: Legal right to work in the UK: this role is not capable of visa sponsorship. To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification) at Grade C or above. To have obtained GCSE Maths and English at Grade 4 or above. You must not have a degree in a similar subject Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years Additional Information Application Closing Date: Friday 20th March 2026. Apply early! Roles may close sooner than expected due to high interest. Start Date: September 2026 For this role we aim to hold online Assessment Centres on week commencing 20th April* (*Subject to change) Benefits package includes: Hybrid working: You'll need to be on-site in our London office for a minimum of 40% of your working week. Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more! 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together

IT Support Assistant Apprenticeship 2026

Competitive

Our two-year programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success.  It will be delivered in on-the-job learning which aligns to your level 3 Apprenticeship course, overviews from other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. On successful completion of the programme, your training, experience and your Level 3 external qualification will set you with excellent career prospects. The programme is designed for students completing A level or equivalent education in 2025 or 2026 looking for their first professional role.  During the programme, you can expect to: Work as part of a diverse team contributing to the team deliverables Completing an externally accredited level 3 qualification in a specific field which involves at least 20% of your work week studying Build your breath of experience through on-the-job learning Take part in a structured training programme covering technical industry knowledge, professional and soft skills Be empowered to build your leadership skills and agile thinking Develop relationship management skills and build your professional network Contribute your ideas and knowledge to a project Gain exposure to senior leaders, mentors and different areas of Bank You’ll be part of our growing community of apprentices, benefiting from a supportive and collaborative working environment. The successful candidate must have permission to work in the UK. The apprenticeship will start on 7th September 2026 The Role To be the first point of contact for IT by providing 1st line IT support via the efficient and effective use of Arbuthnot Latham’s support desk software. Provide an excellent level of IT customer service to the business. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities  Helpdesk Log/maintain calls utilising Service Desk software ServiceNow Answer the Service Desk phone Manage new starters, department changes and leaver process Respond to incidents/service requests and perform triage and attempt first fix, allocating calls to other members of the team in a structured escalation Track job progress against pre-determined SLA’s including maximum allowable response and rectification times and implement escalation procedures as necessary Report back to users on job progress with regular updates, completion and produce reports on performance upon demand Upload and amend asset information as held in the Service Desk ServiceNow database Ticket queue management – ensure tickets are at the correct priority and escalated accordingly General administration duties as and when required Any other duties required to ensure an effective and efficient Service Desk service is delivered in accordance with the team goals ServiceNow: proof reading and testing of documentation and knowledge bases Ticket hygiene: chasing suppliers or users etc, checking updates on tickets Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures Key Interfaces: IT Team All business areas across the group Person Specification Knowledge/Skills Strong organisational and administrative skills High degree of computer literacy with exposure to Microsoft technologies desirable Excellent communication skills both written and verbal Qualifications Educated to A-Levels You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship Competencies Performance Focus Problem Solving & Judgement Client Focus Planning & Reviewing Team Working Communications and Confidence